Desktop Texting Designed For the Auto Repair Shop

$50 per month with no contract

The Problem – Lost Time and Productivity:

You know the story; the vehicle is in the bay, parts in stock and the Tech is ready to go. You’ve left a voicemail on the customers cell and house phone, and now 20 minutes has gone by and your Tech is at a standstill. You tell your Tech to go ahead and move on to the next car for now because you couldn’t get the approval. Then, they call you back 5 minutes after the Tech has started working on the next car. Either way, you just lost precious time.

The Fix – Texting Your Customers From the Desktop

Stop waiting for that call back and stop the disruptive phone calls asking about an update. Send and receive text messages from your desktop! Customized drop down templates and integration with your shop management system makes it quick and easy. Communicate with your customers without a mobile app or separate cell phone sitting on the desk. No contracts, no hardware to buy, and multiple users.

Benefits of Texting

Finding it difficult to explain a problem? Images make the sale. Add a photo or video to a text message and show the customer what you’re up against. A verbal conversation requires 100% trust, an image conveys truth immediately.

Sending a quick text from a desktop computer allows advisors to quickly communicate the facts and allows customers to quickly respond with their approval. Advisors can text vehicle status updates to customers throughout the day and respond to customer’s questions in a quick efficient manner.

Gone are the days when cars sat on racks waiting for customer approval. Customers on average spend 26 minutes per day texting in comparison to 6 minutes actually talking on their phones. Use what your customers are comfortable with while cutting your approval times in half!

Sending customer status updates stops those annoying “How is my car?” phone calls. These phone calls can take up to 20 minutes and another 10 minutes for the Service Advisor to get back on task. Customer’s enjoy regular updates and feel more in touch with the process, you can now offer that level of customer service without the impact on the shop’s productivity.

Texting for the Auto Repair Industry - Templates

Text Using Templates

Save yourself hours by using quick drop-down templates. Let your customers know the car is ready, or ask them to give you a call when they get a chance. No more phone tag.
Go ahead, ask for the approval of the work to be done, let them know the parts are here, and even use templates with your parts suppliers asking for common stock items to be shipped.

Home Page

Desktop texting for the service advisor in your shop couldn't be easier. Get a notification of incoming messages so you'll never miss one. Quickly see your last 15 messages, search for contacts, add new contacts, choose drop down templates that grab the customers name and vehicle info, print the message history, and include images, estimates, and a lot more!

Texting for the Auto Repair Industry - Scheduled Messages
Texting for the Auto Repair Industry - Templates

Contact Control

Go ahead and upload all your existing customers so you never have to type their info in. Edit them, merge duplicates, set default numbers, edit their vehicles. You're in complete control

Schedule Messages

Automate your reminder service. Schedule service reminder texts during the check-out process, simply tell the customer you will send them a reminder text in 4 months. The reminder will be automatically be sent as scheduled. This feature can also be used to request a review from customers. Set any of your templates to trigger a message in a few days, to next year if you like.

Texting for the Auto Repair Industry - Scheduled Messages

FREQUENTLY ASKED QUESTIONS

With thousands of users, we've had no issues at all. It's not uncommon anymore to get a message from a company that uses a separate number. We do set it up so if the customer calls your text number, it will ring the shop phone.

As many as you want. Your account starts with one phone number to text to and from. If you have several Service Advisors or departments (parts, service, sales) and would like to have a separate number for each, it’s easy. Just give us a call at (424) 262-1580 and we’ll set you up with as many numbers as you need. They’re only $10 per month

We’ll have your shop up and ready to text immediately. Generally, no training is required as the system is so simple to run. Simply add a customers name/number and send them a text. We’ve included several message templates for you to get started.

Exactly that, No Contracts. As a shop owner myself, I got real tired of being strapped down by my uniform company, the phone company, etc. So, I decided to treat you as I wanted to be treated myself. NO CONTRACTS. You can upgrade/downgrade/cancel at any time.

Messages are based on character count. Each 160 is one message. Most messages you send are under that, but go ahead and send whatever length you want. We've set the limit high enough so 95% of the shops will stay under the 1,000 per month.

Yes. Since you’re not using the texting to market to a customer, there are no restrictions. Simply getting the number from your customer is their approval to use text messages while the vehicle is being serviced. If you’re going to send them a reminder in a few months, just be sure they approve it with you. A reminder is not considered marketing.

Pricing?

We’ve got the competition beat. Other services with less to offer or more complicated than what you need are charging much more and most require long term contracts. We’re offering you a service you will actually use for only $50 per month!

For only $50 per month, plus a $50 setup fee to buy and register the number with your company, you can have instant communication with your customers, send them images and videos of what they need and have a full, printable history of your conversations. Your staff is notified immediately of incoming messages and you can schedule follow-up and reminder texts with no restrictions!

Inexpensive texting for the auto repair industry

Plans to Fit Any Size Shop:

Signing up is easy. We’re so sure you’re going to love it that we don't have any contracts to sign. Sign up today and you're on your way!  You will have full use of the system to send and receive text messages, images, and customize your templates to your liking. Just follow these simple instructions:

1. We'll start you off with our basic setup. If we find you need more, we can change it later
2. Fill in the setup form on the payment confirmation page.
3. We will assign you a local number in your area code and setup your account within 24 hours. All incoming calls will be routed to your shop number.
4. Use it and speed up the process of contacting your customers!

$50

Monthly + $50 setup

Plan "A"
Most Shops

This plan will cover 95% of all shops. Start here, you can always work your way up if needed. Includes 1,000 messages

Repair Shop Solutions Digital Vehicle Inspection

Some of the best solutions available for the independent auto repair shop market. We like to solve your problems, and help you grow.

Contact Info

1001 S. Pacific Coast Hwy

Redondo Beach, CA. 90277

info@repairshopsolutions.com

call or text us at
+1 (424) 262-1580

Pssst.... Everything Works best with Chrome!

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